Customer Service Representative - Stedi Truganina

About STEDI

STEDI is a premier provider of high-quality automotive lighting and accessories, dedicated to reshaping the industry through innovation, reliability, and exceptional service. Our products are crafted for 4WD enthusiasts, off-roaders, and outdoor adventurers across Australia who expect nothing less than premium performance and durability.  Our team is passionate about creating premium products and delivering exceptional customer service. We’re looking for a Customer Service Representative to join our team and contribute to our continued success.

Why Join STEDI?

• Be part of a modern, dynamic, and supportive work environment.
• Work-life balance with great hours and an energetic team culture.
• Opportunities for growth, career development, and recognition for your contributions.
• Be part of a market-leading, innovative, and trusted brand.
• Attractive remuneration based on experience.

Key Responsibilities

As a Customer Support Representative, you will:

• Deliver outstanding sales and service experiences to customers through phone, email, and other channels.
• Process orders, returns, and resolve customer inquiries promptly and effectively.
• Build and maintain lasting relationships with our B2C customers.
• Collaborate with our onsite warehouse team to ensure seamless customer service.
• Uphold brand presentation standards and contribute to brand awareness.
• Support a positive and professional environment for customers and colleagues.

Attributes We’re looking for

Our ideal candidate will:

• Have a passion for the 4WD, camping, or automotive industry.
• Demonstrate strong interpersonal and communication skills.
• Be reliable, punctual, and self-motivated.
• Possess excellent attention to detail, organizational, and follow-up skills.
• Ability to navigate and learn computer systems and software.
• Be adaptable and excited to learn and grow with our team.

Required Skills

• Previous experience in customer service, parts interpretation, retail or trade sales.
• Automotive knowledge is highly desirable.
• Strong written and verbal communication skills, including excellent grammar.
• Full Australian driver’s license.

What We Offer:

• Career Growth: Pathways for professional development and internal promotion.
• Team Culture: Work alongside passionate, fun, like-minded individuals.
• Modern Facilities: Our headquarters in Truganina offers a state-of-the-art work environment.
• Stability: A secure position with a trusted employer in a growing industry.

If you are enthusiastic about delivering exceptional customer service and have a genuine interest in automotive and outdoor industries, we’d love to hear from you.

GPC Asia Pacific

Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and South East Asia. Our iconic brands include Repco, NAPA, McLeod Accessories and Motion Industries.

Yet we are more than just a parts and service company. We propel people forward.

With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won’t leave you standing still. Reach is key to our success. Learn more about our business online at www.gpcasiapac.com

Send your CV to our Careers Team by clicking APPLY!

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.